Privacy Policy
We are committed to protecting the privacy and security of our customers and website visitors here at Corvus Oddities. As customers of other ecommerce stores, we truly understand how important privacy is.
WHAT INFORMATION WE COLLECT:
When you visit our website, certain information is automatically collected including information about your web browser, IP address, time zone and some of the cookies that are installed on your device. Furthermore, we collect information about the individual web pages and products that you view, what websites or search terms referred you to our website, and information about how you interact with our website.
We collect this Information using the following technologies:
• Cookies. We use cookies to distinguish you from other users so that we can provide you with a unique experience when you browse our website. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive. For more information about cookies, and how to disable cookies, visit the following link: www.allaboutcookies.org.
• Log files. These track actions occurring on our website which collects data including your IP address, browser type, internet service provider, referring/exit pages and date/time stamps.
• ‘Web beacons’, ‘tags’ and ‘pixels’ are electronic files used to record information about how you browse our website.
When you make a purchase or attempt to make a purchase through our website, we collect certain information from you which includes your name, billing address, shipping address, payment information, including credit card numbers (safely encrypted through our payment processor. We never see your full credit card number), PayPal address, email address and phone number.
If you choose to enrol in our Corvus Oddities rewards system, we hold all information entered and may use it to send you marketing communications.
SHARING YOUR PERSONAL INFORMATION:
We do not and never will sell any of your personal data to any third party. This includes your name, address, email address or credit card information. We do not agree with businesses who do this and we will never partake in this practise.
With this in mind, we share your data with the following categories of companies as an essential part of being able to provide our services to you:
- Companies that do things to get your purchases to you, such as payment service providers, warehouses, order packers and delivery companies. Your name and delivery contact information are transferred to the postal service and/or courier(s) used to send your order. They will handle your data according to their privacy policy.
- Companies approved by you, such as social media sites (if you choose to link your accounts to us).
- We use Shopify to power our online store. You can read more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy.
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We use Facebook Analytics to facilitate understanding in how our customers are purchasing through our Facebook store. You can read more about how Facebook uses your Personal Information here:
https://www.facebook.com/privacy/policy/version/20220104/#:~:text=We%20don't%20sell%20any,who%20use%20our%20analytics%20services.
- We use Google Analytics to analyse how visitors use our website. This stores a cookie on your computer containing an anonymous tracking ID to allow Google to track your activity around our website. This service is subject to Google’s Privacy Policy. The information associated with your cookie tracking ID is deleted 18 months after your last use of our website. Learn more about how you can control the information sent to Google.
We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
ONLINE ADVERTISING
We advertise our products and brands on a variety of websites, including Google, Facebook, Instagram, TikTok, Etsy and eBay. With your consent, we will send these websites information about the products and pages you view on our website, the products you add to and remove from your basket and the products you purchase. This is used to show you personalised adverts that are more relevant to you. They can identify you by placing a “tracking beacon” on our website which uses a cookie to identify you to them. Your data will be processed and retained in accordance with their privacy policies which can be found below:
You can opt out of targeted advertising by following the links below:
Facebook: https://www.facebook.com/settings/?tab=ads
Google: https://www.google.com/settings/ads/anonymous
Instagram: https://help.instagram.com/911879456838933
Etsy: https://help.etsy.com/hc/en-us/articles/360042433614-How-to-Opt-out-of-Personalized-Advertising
MAILING LIST/NEWSLETTER (MARKETING EMAILS):
If you subscribe to our mailing list/newsletter, we will send you marketing emails every now and then. We will only do this with your consent and you can withdraw your consent at any time by clicking the “unsubscribe” link at the bottom of one of our marketing emails. The name and email address you enter, along with your IP address, will be sent to Klaviyo who provide our mailing list software. Your data will be processed and retained by Klaviyo in accordance with their privacy policy which can be found here: https://www.klaviyo.com/legal/privacy
At any time, you may stop receiving marketing messages from us. You can do this:
- Through your account settings
- By clicking on the ‘unsubscribe’ link in any email
- By contacting us at hello@corvusoddities.com
Once you do this, we will update your profile so that you do not receive further marketing messages.
Please understand that stopping marketing messages will not stop service communications such as order updates. This is essential so that we can keep you updated on the progress of your order so that you can monitor the tracking.
PAYMENT:
As you go through our payment gateway to complete your purchase, if you choose credit card as a payment method, Shopify obtains your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways we use such as Afterpay, zipPay and Klarna, adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
If you make payment with PayPal, your order information (including personal data) is transferred to PayPal to facilitate the payment process. This is required to fulfil the contract and process your order. Your data will be processed and retained by PayPal in accordance with their Privacy Policy.
TCPA COMPLIANCE:
Text Marketing and notifications:
By entering your phone number in the checkout and initializing a purchase, subscribing via our subscription form or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. Text marketing messages will not exceed 30 a month. You acknowledge that consent is not a condition for any purchase.
If you wish to unsubscribe from receiving text marketing messages and notifications reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted as a reasonable means of opting out. Message and data rates may apply.
For any questions please text HELP to the number you received the messages from. You can also contact us for more information. If you wish to opt-out please follow the procedures above.
GDPR COMPLIANCE:
Text Marketing Terms and Conditions:
We are using a text messaging platform, which is subject to the following terms and conditions. By opting-in for our text marketing and notifications in, you agree to these terms and conditions.
By entering your phone number in the checkout and initializing a purchase, subscribing via our subscription form or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. You acknowledge that consent is not a condition for any purchase.
Your phone number, name, and purchase information will be shared with our SMS platform "SMSBump Inc, an European Union company with an office in Sofia, Bulgaria, EU. This data will be used for sending you targeted marketing messages and notifications. Upon sending the text messages, your phone number will be passed to a text messages operator to fulfill their delivery.
If you wish to unsubscribe from receiving text marketing messages and notifications reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted as a reasonable means of opting out. Message and data rates may apply.
For any questions please text "HELP" to the number you received the messages from. You can also contact us for more information. If you wish to opt-out please follow the procedures above.
CHANGES:
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
CONTACT US:
For more information about our privacy practices, if you have questions or if you would like to make a complaint, please contact us by e-mail at hello@corvusoddities.com or by mail using the details provided below:
Corvus Oddities
Suite 7
Shop 2, 1 Commercial Street
UPPER COOMERA QLD 4209
AUSTRALIA